The PDF sheet music file displays fine on the screen, but when I print the file, the heads of all the notes are missing.


You should try to install Adobe's Reader again first, and if you still have problems, check your printer as follows:

1. Check your printer printing heads and eventually try clean them up.

2. Check if your printer's brand website to install your printer's latest driver software on your computer

If the problem persists, please contact us.

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Dolores Jones * VSM MEMBER * on March 12, 2020 @1:44 pm PST
I need help in printing Worthy is the Lamb that I purchased on March 4th please. I printed it but cannot find it.
reply
Fabrizio Ferrari - moderator and CEO, on March 12, 2020 @2:10 pm PST
I am sorry about that Dolores.

You can always retrieve any purchased sheet music from the page below:

https://www.virtualsheetmusic.com/downloads/retrieval.html

Just enter your receipt number and you'll be ready to go.

In any case, I am going to send you a PDF file of your music by email right now. Please, expect to receive it in a few minutes.

Let me know if you have any further questions.

All the best,
Susan Radwan on September 24, 2016 @7:34 pm PST
When I attempt to print the Pachalbel Canon, all I get are thick black lines where musical staffs should be. I did not have trouble printing a second piece that I purchased. Please help.
reply
Fabrizio Ferrari - moderator and CEO, on September 25, 2016 @9:40 am PST
Thank you Susan for your question, and I am sorry about what you are describing. I'll be glad to help you here right away!

Could you please give me the following information:

1. When you try to print your music, are you printing from the PDF file after have downloded it, or are you printing from your web browser directly?

2. Have you tried to print other music? Does the problem appears with other pieces?

3. Could you please give me the title and version - instrumentation - of the Pachelbel's Canon you are trying to download?

I look forward to hearing from you.

Thanks.
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