I am a Member and cannot download or access some items for free. Why?


A Membership gives you free access to all of the Virtual Sheet Music® High Quality digital editions and included media files. It also gives you discounted access to items offered by Alfred®, Hal Leonard® and Schott Music® publishers, as well as to special e-books and physical products. Enjoy discounts you really can't find elsewhere! Learn More about the Membership and its exclusive benefits.

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Frank * VSM MEMBER * on April 18, 2024 @2:51 am PST
just paid for 12 months access. How do I get the music?
reply
Fabrizio Ferrari - moderator and CEO, on April 18, 2024 @8:02 am PST
Hello Frank and thank you for your inquiry and recent purchase.

You could have accessed the music you purchased right after your payment. You can also retrieve it at any time from the page below inside your account:

https://www.virtualsheetmusic.com/cgi-bin/access/logs.php?tab=orders


About your purchased Membership, here are the benefits of it in case you haven't read it yet:

https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


Please let me know if you have any further questions or concerns.

All the best,
Judith Mack E * VSM MEMBER * on March 21, 2024 @6:17 am PST
I am a member yet when I try to check out with $o.oo as a member it still shows a charge . Please help
reply
Fabrizio Ferrari - moderator and CEO, on March 21, 2024 @8:31 am PST
Hi Judith and thank you for your inquiry.

Are you trying to buy an item that is free for members or just discounted? Please let me know. Not all music is free for Members, as you should know:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

I look forward to hearing from you.
Ernesto * VSM MEMBER * on January 6, 2024 @8:40 pm PST
I am a Membership, but I can not print or download free of charge, all of the Virtual Sheet Music® like Michel Nyman piano
reply
Fabrizio Ferrari - moderator and CEO, on January 7, 2024 @8:49 am PST
I am sorry Ernesto, but not all music on VSM is available for free to Members. Members enjoy exclusive discounts (up to 70%) on third-party publishers' sheet music and free access to VSM music editions.

We clearly state that on our Membership page:

https://www.virtualsheetmusic.com/unlimited.html

And if you click the "view all benefits" link on that page, the following page gives you all the details of what's included in our Membership:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


Please, let me know if you have any further questions or concerns. If you don't see the value in your Membership, please, contact us at the link below and we'll be happy to close your Membership and give you a full refund:

https://www.virtualsheetmusic.com/EMail.html


I hope this helps!
Dimitra Baveas * VSM MEMBER * on December 5, 2023 @2:18 am PST
I joined because I thought I was paying for free downloads.... I feel misled that now I have to pay more... And apparently i'm not alone...
reply
Fabrizio Ferrari - moderator and CEO, on December 5, 2023 @7:32 am PST
Dear DImitra, thank you for your inquiry and recent Membership.

I am sorry about that, but I am afraid you simply haven't read what our Membership offers and have assumed it is something that it is not, exactly like many other people who have not read as well.

Here are the pages where we explain about our Membership and that you and anyone else should have read before joining:

https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

What else have you read that made you assume you can access everything for free? Please let me know.

In any case, if you don't see the incredible value in what we offer with our Membership (considering you got it with an extreme discount, which we rarely offer) and you'd like to have a refund and have your membership closed, just contact us at:

support@virtualsheetmusic.com

Or from the page below:

https://www.virtualsheetmusic.com/EMail.html


We'll be happy to proceed with that. We always offer a 90-day guarantee on all purchases. If we wanted to mislead people, we wouldn't offer a 90-day money-back guarantee, and we would just tell people that they could download "everything for free" with a membership, which is not what we show on the site.

I hope this clarifies.

All the best,
Abigail * REGISTERED USER * on March 23, 2024 @8:13 pm PST
Th is Site is a scam!!!!
Fabrizio Ferrari - moderator and CEO, on March 24, 2024 @10:01 am PST
Why are you saying that? We are not a scam at all. Please, let me know your concerns, and we'll be happy to address them.

I look forward to hearing from you.
Karen Ware * VSM MEMBER * on October 19, 2023 @9:54 am PST
I am a member
reply
Fabrizio Ferrari - moderator and CEO, on October 19, 2023 @11:09 am PST
I Karen and welcome here! I am glad you are a Member of ours. Do you have any specific questions for me? Please let me know.

I look forward to hearing from you.

All the best,
philip * VSM MEMBER * on November 27, 2022 @5:09 pm PST
im a member but still have to pay? how do i access the free material?
reply
Fabrizio Ferrari - moderator and CEO, on November 27, 2022 @5:29 pm PST
Hi Philip and thank you for your recent Membership.

Members can access the complete VSM editions for free, plus the rest of the offered repertoire with special discounts for Members.

Here are the details about the Membership in case you missed them:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

Please, let me know if you have any further questions.

All the best,
Dennis Galanter * VSM MEMBER * on September 6, 2022 @9:23 pm PST
It says I renewed my membership on September 24 2021 It says i can download for free but it asks for $
reply
Fabrizio Ferrari - moderator and CEO, on September 7, 2022 @8:15 am PST
Hello Dennis and thank you for your inquiry.

I am sorry, but from my side, I see your Membership expiring on September 6, 2023. Therefore you should be able to access our music (Virtual Sheet Music editions) for free, as well as other publisher's music, with our special discounts for Members.

Could you please tell me more? Where can you see your mentioned renewal date? What music item are you trying to access?

I look forward to hearing from you.

All the best,
Mariana Braun * VSM MEMBER * on February 20, 2022 @8:37 am PST
I HAVE A MEMBERSHIP I ALREADY BUY IT AND HAVE NO ACCESS TO A VIDEO
reply
Fabrizio Ferrari - moderator and CEO, on February 20, 2022 @9:30 am PST
Hello Mariana and thank you for your inquiry. I'll be happy to help you.

Could you please tell me what video are you trying to access?

I look forward to hearing from you.

Thank you!

All the best,
Liz Ogden * VSM MEMBER * on October 19, 2021 @8:10 pm PST
I cannot open the login to get free music. I am a member
reply
Fabrizio Ferrari - moderator and CEO, on October 19, 2021 @8:14 pm PST
Thank you Liz for your inquiry.

Could you please tell me what you mean by "cannot open the login"? Are you saying that you are unable to login into your account? Please, let me know.

I look forward to hearing from you.

Thank you!
Liz * VSM MEMBER * on October 19, 2021 @8:17 pm PST
Yes I can’t login I am a member and trying to get Silent Night. Thank you
Fabrizio Ferrari - moderator and CEO, on October 20, 2021 @7:46 am PST
Thank you for your reply.

Please, try to login from the page below:

https://www.virtualsheetmusic.com/cgi-bin/access/login1.pl


By entering your email address and your password, then let me know if your control panel appears or you get any errors.

I look forward to hearing from you.

Thank you!
Hyungsuk Kim, Ph.D * VSM MEMBER * on December 25, 2019 @10:11 pm PST
I am a member of Virtual Sheet Music. I have changed my e-mail address as follow :
id : xxxxxxx
pas : xxxxxx

I hope to get free music sheets as before.

Thank you
HS Kim
reply
Fabrizio Ferrari - moderator and CEO, on December 26, 2019 @9:23 am PST
Dear Hyungsuk,
yes, I see your Membership account has your reported information above (I have removed here for privacy purposes), so you should be able to login into your account with your new credentials from the usual login page:

https://www.virtualsheetmusic.com/cgi-bin/access/login1.pl

Please, let me know if you have any further questions or need any additional help.

All the best,
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