How can I request support?


On every page of the Virtual Sheet Music web site there is a "HELP" link pointing to support instructions; we can also be contacted using the "Contact Us" page. Any questions or inquiries are very welcome!

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Paul * REGISTERED USER * on February 24, 2023 @6:02 pm PST
If I can not access my music please let me know why you are blocking access
reply
Fabrizio Ferrari - moderator and CEO, on February 24, 2023 @9:50 pm PST
Hello Paul and thank you for your inquiry.

I am sorry about that. I see you purchased a piece through our iOS application. Do you have trouble accessing that on your device? If so, do you see any message shown to you?

Even better, if you could send us a screenshot of what you see via email to our email address below, we'll be able to better assist you:

support@virtualsheetmusic.com

I look forward to hearing from you.

All the best,
Theresa Annos on October 1, 2021 @11:10 am PST
I just paid through PayPal 10.98 for 2 pieces of sheet music . PayPal processed it . How do I get the sheet music I just paid for ?
reply
Fabrizio Ferrari - moderator and CEO, on October 1, 2021 @11:58 am PST
Dear Theresa, I am very sorry for what happened this morning to you. It looks like something happened with your connection or browser right at the moment you paid. You can retrieve your music from the links inside the emails we sent you at the moment of your purchase. Please, let me know if you need help with that.

Also, we received your support request messages and we replied to you over there as well.

Please, let me know if you have any further questions or concerns.

All the best,
Todd Davis * VSM MEMBER * on October 23, 2018 @5:56 am PST
I am in the Fiddle Collection book. The first tune is displayed. Using the drop-down, I another tune from the list available, but the original tune is still displayed. What am I missing?
reply
Fabrizio Ferrari - moderator and CEO, on October 23, 2018 @8:02 am PST
Good point Todd. Unfortunately the way the VSM editions' system works now is to just use that dropdown menu to play the audio files, independently by what's displayed in the viewer below.

We are working on a new version of it where the display will change accordingly to the piece selected in that dropdown menu. I don't know yet when the new version will be available, but we are working on it!

And more exciting features will come...

Please, let me know if you have any further questions, I'll be happy to answer.

Thank you for your feedback.
I inadvertently put down the incorrect email so now I did not receive my download what do I do on November 18, 2017 @10:48 am PST
This will be the third time that I've posted this? Are you inadvertently used or typed the wrong email address so I cannot order my latest download which I paid for my name is Steve Smarr I paid with a MasterCard last evening about seven or 730 my address is 310 Tremont St. S., Charleston, WV my phone number is 304-389-5219 I ordered a book for 1495 for alto section and
reply
Fabrizio Ferrari - moderator and CEO, on November 18, 2017 @3:39 pm PST
Sorry about that again, I replied to you already in my posting below. I am going to get in touch with you via email anyway right now. Thank you.
I inadvertently put down the incorrect email so now I did not receive my download what do I do on November 18, 2017 @3:50 am PST
I inadvertently put down the incorrect email so now I did not receive my download what do I do
reply
Fabrizio Ferrari - moderator and CEO, on November 18, 2017 @10:15 am PST
I am sorry about that, but don't worry. We can assist you!

Please, get in touch with us by sending an email to:

support@virtualsheetmusic.com


And including your full name, the wrong email address you used (if possible), what you have purchased and the date of our purchase.

We'll get back to you with further instructions.

Thank you!

All the best,
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