Membership expiration and Renewal: How does it work? Is it automatic?


Q: after one year of membership, do you automatically renew my membership and charge me? If I want to cancel, how do i do so?

A: The renewal is not automatic, you will be free to renew or not. One week before your Membership expiration you will receive an invitation to renew: follow those instructions to renew your Membership or just ignore the invitation to let your Membership expire.

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Sunny Zahadat * REGISTERED USER * on February 5, 2024 @7:54 am PST
Hello, how do I cancel my membership? Thanks!
reply
Fabrizio Ferrari - moderator and CEO, on February 5, 2024 @7:56 am PST
Hello Sunny and thank you for your inquiry.

You can request to cancel your membership by contacting our customer support from the page:

https://www.virtualsheetmusic.com/EMail.html

They'll be happy to help with that.

May I ask you why you want to close your Membership? Did you have any issues with it? Any feedback is very welcome.

All the best,
Robin L Rigney * REGISTERED USER * on January 27, 2024 @12:46 pm PST
This site advertised that you could get all music for many instruments and it was free if you are a member. I became a member and I cannot find Rocky Top for the mandolin which is unheard of.
reply
Fabrizio Ferrari - moderator and CEO, on January 27, 2024 @1:30 pm PST
Hello Robin and thank you for your inquiry.

I am sorry, but we never advertise our Membership, saying that you can access all the music we have on the site for free:

https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

As a matter of fact, you can access for free all VSM editions, and the rest of the offered repertoire (Hal Leonard's, Alfred's, and Schott's) with special discounts.

About your mentioned song "Rocky Top" we currently have two versions for choir available by Hal Leonard:

https://www.virtualsheetmusic.com/se/Rocky+Top

And I am sorry for your disappointment. We can ask Hal Leonard to make available a version for mandolin (they own the copyrights on that song), but I have no idea when such a version could become available. If you are looking for simple tabs of it, it looks like you are better off finding it on the web on other websites.

In any case, if you are so disappointed with your Membership, we'll be happy to give you a full refund and close it for you (even though I see you have already bought a discounted piece for Members thanks to your Membership.)

All the best,
Mary Richards * VSM MEMBER * on January 18, 2024 @12:40 pm PST
why was my renewal not completed?
reply
Fabrizio Ferrari - moderator and CEO, on January 18, 2024 @1:03 pm PST
Hello Mary and thank you for your inquiry.

I see your Membership was correctly renewed until January 13, 2025. Did you get any errors after your transaction? Please, let me know.

All the best,
Ryan Labb * VSM MEMBER * on October 25, 2023 @1:37 pm PST
Hello I wish to cancel membership and didn’t see that as an option in the menu
reply
Fabrizio Ferrari - moderator and CEO, on October 25, 2023 @2:30 pm PST
I am sorry to read that Ryan.

You should contact our customer support team from the page below:

https://www.virtualsheetmusic.com/EMail.html

They'll be happy to help with that.

Please let me know if you have any further questions or concerns.

All the best,
Judson Thomas Walp on April 1, 2023 @11:41 am PST
Hello!,
I have requested to be removed from your membership as well as all
emails at least four times, without success. I am frustrated and need help cancelling. Thank-you.
reply
Fabrizio Ferrari - moderator and CEO, on April 1, 2023 @7:50 pm PST
Hello Judson and thank you for your inquiry.

I am sorry about that, but actually, I am unable to find your email address in our Members database. Have you contacted our customer support about this issue? That way, you'll get a private conversation on this important matter.

Just send an email to:

support@virtualsheetmusic.com

Or contact us from the form below:

https://www.virtualsheetmusic.com/EMail.html

Our customer support manager Julie will be happy to help you over there.

Please, let me know if you have any further questions or concerns.

All the best,
johnjb * VSM MEMBER * on May 4, 2022 @6:20 pm PST
Hi I would like to cancel my membership and get any refund that's left. I find I am not using your site anymore. Thankyou
reply
Fabrizio Ferrari - moderator and CEO, on May 5, 2022 @7:49 am PST
Hello John and thank you for your inquiry.

I am sorry to hear you want your Membership closed.

Your membership is still valid until August 23rd, but unfortunately, we cannot give you a "partial" refund for it. We guarantee a full refund within 90 days of your purchase, and after that, no more refunds are given. I am so sorry if this disappoints you.

Since you still have more than 3 months available to enjoy your Membership, is there anything I can do to help you maximize its benefits? What are your needs? What music are you specifically looking for?

I look forward to hearing from you.

Thank you again for your inquiry and for joining us as a Member.
Ejike Efobi on December 5, 2021 @8:11 pm PST
Hello, I wish to cancel my membership and be refunded the membership fee deducted from my Visa debit card on 6th December 2021. I encountered problem in the course of membership registration and did not want to continue with it more so when I could not find the music scores I was hoping for. I had sent a reply email when I was previously asked through a mail I got from here whether I will want to continue with the registration and to which mail I responded in the negative. I am posting here to just as a follow up. Thank you.
reply
Fabrizio Ferrari - moderator and CEO, on December 5, 2021 @9:51 pm PST
Hello Ejike and thank you for your inquiry.

Unfortunately, I can't find any Membership in your name or email address. Have you already contacted our customer support about your cancellation request? Please, let me know.

All the best,
Gerardo on December 1, 2021 @10:38 am PST
Hello, I wish to cancel my membership, I have not found the music scores I was hoping for. I sent an email to your support email address, posting here to just as a follow up. Thank you.
reply
Fabrizio Ferrari - moderator and CEO, on December 1, 2021 @2:24 pm PST
Hello Gerardo and thank you for your recent Membership.

I am sorry about that, and we;ll be happy to close your Membership and refund your money. But since you paid through Apple Pay, you should ask Apple to have a refund of your purchase.

Please, let me know if you need any help with that.

We hope to see you back on VSM soon!

All the best,
jjjude1 * VSM MEMBER * on November 14, 2021 @5:16 pm PST
I have been a member and rejoined after a month or so lapse. How can I access old purchases?
reply
Fabrizio Ferrari - moderator and CEO, on November 15, 2021 @7:17 am PST
Hello jjjude and welcome back!

You can find all your purchases inside your Control Panel Activity Logs Orders:

https://www.virtualsheetmusic.com/cgi-bin/access/logs.php?tab=orders

Please, let me know if you have any further questions or concerns.

We wish you a great new year of musical enjoyment!

All the best,
Tia * VSM MEMBER * on October 25, 2021 @5:45 pm PST
Hello, I would like a refund for the membership fee I paid on September 18, 2021. I am not finding all of the classical guitar music I want. Thank you!
reply
Fabrizio Ferrari - moderator and CEO, on October 26, 2021 @8:05 am PST
Hello Tia and thank you for your inquiry.

I am sorry about that, we can certainly close your Membership and give you a full refund of it. But I see you have purchased some items at a discounted price for members, therefore we'll have to deduct that discounted amount from your final refund. Please, let me know if you want me to proceed with that.

I look forward to hearing from you.

All the best,
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