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Ufortunately at the moment we don't offer phone or chat support, but our support team is available 24/7 to answer your inquiries via email. We usually reply to all inquiries in a few hours.

Last Updated: August 23, 2021 @ 7:40 am PST
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Questions or Comments:

Patrick E Dickerson * VSM MEMBER * on February 22, 2024 @7:31 am PST
How can I order a piece of music in a key other than what is listed?
reply
Fabrizio Ferrari - moderator and CEO, on February 22, 2024 @7:40 am PST
Hi Patrick. Most of our music includes interactive sheet music, which allows you to transpose the music in any key before printing it out.

Just use the filters on the left side of every search result page or category page to filter out interactive items (look under the "Format" section of the filters). Alternatively, when you display a piece of music, look under the "This item includes:" section to see if the music is interactive.

For example, this item includes interactive music:

https://www.virtualsheetmusic.com/score/Moonlight.html


If you have any specific item you have difficulty understanding, if it is interactive or not, please let me know, and I'll help you.

I hope this helps!

All the best,
Patrick E Dickerson * VSM MEMBER * on February 22, 2024 @8:10 am PST
I will give that a try but I have been trying for about an hour to transpose Dolly Parton's "I Will Always Love You" and cannot find a way to do that and have the chords written on the final print as well.
Thanks for the repsonse.
Fabrizio Ferrari - moderator and CEO, on February 22, 2024 @8:43 am PST
I am sorry about that Patrick. Could you please share the link to the version of that song so I can check and maybe help you accomplish what you'd like?

I look forward to hearing from you.
Jeanne on January 6, 2024 @11:19 am PST
I need help. I paid my money. Was unable to get yhw music I wanted And no help available!!!!!!!
reply
Fabrizio Ferrari - moderator and CEO, on January 7, 2024 @8:43 am PST
I am sorry about that Jeanne. Could you please explain what happened after your purchase? Did you get any errors?

Please, remember you can always retrieve your music by following the link inside the "Thank you" email we sent you by email right after your purchase. Did you get that email? Please, let me know.

As soon as I have the information above from you, I'll be able to better help you.

I look forward to hearing from you.
moses hazan on April 12, 2023 @9:10 am PST
I'm trying to order sheet music for song HAVEN'T WE MET to be transposed to the key of E major. I entered all my credit card info for processing and nothing happened. As well the music page showing upon ordering was not transposed to what I wanted. TY
reply
Fabrizio Ferrari - moderator and CEO, on April 12, 2023 @1:30 pm PST
I am sorry about that Moses, I see your order wen through correctly.

Have you received our thank you emails with instructions on how to retrieve your music? Please, let me know.

Otherwise, please, contact us by email at:

support@virtualsheetmusic.com

We'll be happy to assist you in a more private way (these questions/comments are public).

Thank you.
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