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Is there any warranty on downloaded music?Virtual Sheet Music guarantees that its PDF-format music files as well audio MIDI and Mp3 files are free of errors and viruses. Should the customer encounter problems of any other nature, Virtual Sheet Music cannot be held accountable. Last Updated: August 3, 2015 @ 2:02 pm PST IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments: Victoria on November 23, 2019 @12:53 am PST
I purchased recently some scores (“Mary did you know&rdquo
 and it contains mistakes! Fabrizio - moderator and CEO, on November 23, 2019 @9:40 am PST
I am sorry about that VIctoria. Could you please tell me what kind of mistakes did you find?
I look forward to hearing from you. Thank you. All the best, Victoria on November 24, 2019 @12:56 am PST
The first 4 notes should be A-B-C-D and it’s written A-B-C-E
Everytime the thema begins this upbeat measure appears wrong. Fabrizio Ferrari - moderator and CEO, on November 25, 2019 @8:41 am PST
Thank you Victoria, you are absolutely right, that's a mistake. We'll let Hal Leonard know about it, and hopefully, they'll fix it soon.
In the meantime, please, let me now if you'd like a refund for your purchase, I'll be glad to help you with that. I am very sorry again for this issue. All the best, Victoria on November 25, 2019 @10:35 am PST
Yes, I would be very grateful if you could provide me a refund.
Thanks for the prompt reply and help Fabrizio Ferrari - moderator and CEO, on November 25, 2019 @11:39 am PST
Of course, not a problem. Your refund has been just processed.
Please, feel always free to contact us with any questions or ideas you may have, we will be always glad to hear from you, at any time. Thank you again. All the best, Victoria on November 27, 2019 @1:56 pm PST
Thank you!
Best regards |
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