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How can I retrieve an item I have just purchased?Nothing is more simple! To retrieve any digital items from our server, just go here and enter your purchase order/receipt number. You'll be able to retrieve your items instantly and download them on your computer. If you have any problems, don't hesitate to contact us. Last Updated: August 3, 2015 @ 2:02 pm PST IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments: Susan Krsnich * VSM MEMBER * on August 25, 2023 @6:16 pm PST
Can’t get to my cart withgout paying AGAIN…too darn tired to battle your website tonight…will try tomorrow!!!!!!🙄
 Fabrizio Ferrari - moderator and CEO, on August 26, 2023 @8:44 am PST
I am sorry about that Susan. Could you please tell me more? Also, could you please send us any screenshots of what you see to our support email at:
support@virtualsheetmusic.com That way we'll be able to better help you. In any case, I see you renewed your Membership right after you posted this email. Did you solve your reported issue by any chance? I look forward to hearing from you. All the best, Susan Krsnich * VSM MEMBER * on August 26, 2023 @9:00 pm PST
I renewed my membership before I paid so I would get the discount. I am not able to print a copy of the music score - WASTING MY PRINTER INK!!!!
Fabrizio Ferrari - moderator and CEO, on August 27, 2023 @8:16 am PST
I am sorry about that Susan. Please, tell me what 's the music you have tried to print and I'll be happy to help.
I look forward to hearing from you. Susan Krsnich * VSM MEMBER * on August 29, 2023 @12:48 pm PST
I made screen shots and printed it from those. Took forever. Not user friendly website.
Fabrizio Ferrari - moderator and CEO, on August 29, 2023 @1:33 pm PST
Ok Susan, but that's not the way it is supposed to work. Our website is usually appreciated for its user-friendliness, I am surprised by your words, mostly after so many years of being a Member of ours.
Actually, I am sorry you didn't answer my questions above; I would have loved to help you, and so did our customer support team in the email I gave you above. In case you still need help, please let me know. All the best, Paul * REGISTERED USER * on February 27, 2023 @6:49 am PST
Nothing is more DIFFICULT and DISAPPOINTING than not being able to retrieve my purchase for download. I am throwing money away. I am not able to see my purchase for a second time. Also, retrieving it is impossible
Fabrizio Ferrari - moderator and CEO, on February 27, 2023 @7:48 am PST
I am very sorry about that Paul. I'll be happy to help.
Are you trying to retrieve your music from your iPad/iPhone or from the website? Please, let me know. I'll send you detailed instructions by email to preserve your privacy. I look forward to hearing from you. All the best, trishyd45 * VSM MEMBER * on December 13, 2022 @9:12 pm PST
Thank you, Fabrizio. I think I may have closed out of the site before the file had finished downloading. I went back in and eventually found my order, this time being patient while it downloaded.
Trish Fabrizio Ferrari - moderator and CEO, on December 14, 2022 @8:45 am PST
That's great to know Trish, and you are most welcome!
I am glad everything worked fine this time. Please, always feel free to contact us with any questions or ideas you may have; we will always be glad to hear from you. Enjoy your time here on VSM, and keep playing great music! All the best, trishyd45 * VSM MEMBER * on December 13, 2022 @7:42 pm PST
I downloaded free sheet music in a zip file but can't see where it went. Ideas?
Fabrizio Ferrari - moderator and CEO, on December 13, 2022 @9:04 pm PST
Hi Trish.
Well, you should find any downloaded file into your "downloads" folder. Please, tell me your operating system (Windows or Mac) and your used browser, so I can give you step-by-step instructions on how to retrieve your downloaded files. I look forward to hearing from you. All the best, bernard warman on January 7, 2022 @1:05 am PST
how can i change the key before printing
Fabrizio Ferrari - moderator and CEO, on January 7, 2022 @6:30 am PST
Hi Bernard and thank you for your recent purchase and your inquiry here.
Your music is interactive, so you can even change its instruments if you like! Just click on the button with the two notes at the top-right of your music to show the transposer. Once there, you can transpose the music as you like. After you have transposed it, click the printer button at the right of the transposition button to print it out. Please, let me know if that works for you and/or if you have any further questions or concerns. All the best, Elizabeth * VSM MEMBER * on January 6, 2022 @11:05 pm PST
To continue my previous post, I want Mozarts Piano Sonata in F minor, C233 I am a Member; it is free. I have downloaded it more than once but cannot find where/how to print it out successfully.
Fabrizio Ferrari - moderator and CEO, on January 7, 2022 @6:27 am PST
Please, try to print your music out by clicking the Printer button at the top of the music. Can you see the preview on your screen before initiating printing?
Alice Borg on January 7, 2022 @7:49 am PST
Have tried. Just blank screen. I've waited for several minutes and music does not show.
Alice Borg on January 7, 2022 @7:49 am PST
Have tried. Just blank screen. I've waited for several minutes and music does not show.
Elizabeth * VSM MEMBER * on January 6, 2022 @11:03 pm PST
I can log in, find my music, put into Cart, and download it but I cannot print it out - the pages are blank.
Fabrizio Ferrari - moderator and CEO, on January 7, 2022 @6:26 am PST
I am sorry about that Elizabeth. Have you tried to print them directly from your web browser by clicking the printer icon at the top of the music? Please, let me know.
Alice Borg on January 7, 2022 @7:48 am PST
Yes, to no avail. You emailed them to me but I get only 2 of the 26 pages and small and mixed-up. I have often printed out music from your site - always had to search - your site is not user-friendly, but always successful after awhile.
Fabrizio Ferrari - moderator and CEO, on January 7, 2022 @8:06 am PST
Alice, are you the same Elizbeth who posted above? Please, let me know.
To let me understand: could you please explain exactly what happens when you click the printer icon at the top of the music? Can you see the preview in your browser? And if so, is the problem appearing only when you print out the music with your printer? Can that be just a printer-related problem? Please, let me know about that. As for our site is not user-friendly, this is surprising to me. Could you please tell me more about that? What did you find being not-user friendly exactly? Any examples? Thank you in advance for any provided feedback! All the best, Elizabeth * VSM MEMBER * on January 7, 2022 @8:19 am PST
Yes, it is the same - Alice Elizabeth, actually. I press the Print icon and it says, "Please wait while we prepare your music for you; you may close box". Up comes 26 pages, all blank, except on p. 1 it says "Score Page 1"..."Score Page 2" but no music. I believe Chrome is my browser if that's what Browser means. To answer your question about my comment on "site not be user-friendly", I can always "buy" the material and download it but hard to find where to print it out. My printer has been working fine.
Fabrizio Ferrari - moderator and CEO, on January 7, 2022 @9:09 am PST
Thank you Elizabeth for clarifying and for your provided information! We strive to have the best usable website, unfortunately for some repertoire (Hal Leonard's or Alfred's) we have no control over how they present their music. But for our own music, of course, we can improve and tweak whatever we like.
I just checked on our side and everything seems working fine. I also use Chrome, and I am able to see the whole preview of the music when I click on the printer button I told you about. Could you please answer the following questions: 1. Is this problem happening just with that piano sonata? 2. What is your operating system (Windows or Mac) ? 3. Have you tried to download the PDF file instead and print your music from there? I am sorry for so many questions, but that's the only way to be able to help you! I look forward to hearing from you. Thank you again. All the best, Fabrizio Alice Borg on January 7, 2022 @12:34 pm PST
I tried with another Mozart. Same thing. I emailed it to myself; the pages all look beautiful but when I tell it to print to my Brother printer, just two strange-looking pages show up or what looks like a Screen Print of your site shows up. I have a Mac Yosemite. I have downloaded it but the download does not show up in my Mac "Finder"/downloads. I cannot make the download show up anywhere. Nothing tells me on your site that the download has even been done. Is is possible to mail me a paper copy of it? (I don't need the cover. Alice Borg 1136 Lincoln Creek Road, Rochester WA 98579 Again, this is for Mozarts Piano Sonata in F minor, C233
Fabrizio Ferrari - moderator and CEO, on January 7, 2022 @1:06 pm PST
I am sorry about that Elizabeth, but we can't send you a paper copy of it. We offer just digital sheet music to download. You should find a way to print it out. When you download a file on Mac, you should find it in your Downloads folder which is located here on your Mac:
~/your name/Downloads Just one question: could you please try to use Safari instead and see if you are able to print it out from there? I use a Mac as well, and everything works pretty straightforward. I think that the problem in your case could be with your printer. If you are able to see the music correctly on screen, it should be printed easily as well. If someone more computer-savvy could help you, that'd be great. I am sorry we can't do more than this. Using our website, which is 100% based on digital sheet music, precludes basic knowledge of computer downloading and printing. Thank you again. Best regards, Elizabeth * VSM MEMBER * on January 7, 2022 @3:52 pm PST
You have done more than enough and I thank you!! I keep hoping to get my busy son down here - he needs to donate a few tech hours to his poor mom. I have no problem printing anything else and have, with a bit of dinking around, have printed many pieces from your site in the almost two years I've been a member. I really like your site. Alice
Elizabeth * VSM MEMBER * on January 7, 2022 @4:06 pm PST
I got it!! I downloaded the whole schmear, even though I don't need the mp3 and the other one. I then printed out the pdf. Can't wait to play it!
Ed and Joanna COLE on January 5, 2021 @4:55 am PST
Dear Sir,
I purchased music via my phone. It won't download. I desperately need it today so I can print it for a funeral tomorrow. My Receipt # CC-XXXXXXX lopirus * VSM MEMBER * on October 1, 2020 @2:38 am PST
Dear Sir,
What to do if I cannot remember my purchase order number to retrieve items from the server? Would you please check for me if I had purchased any piano accom video? Thank you so much Suripol Fabrizio Ferrari - moderator and CEO, on October 1, 2020 @3:54 pm PST
Hello Lopirus and tank you for your inquiry.
If you can't remember your receipt number, you can always give us your email address, and we'll find it for you. Also, as a Member, you can retrieve all your purchased music from your Control Panel, inside the Activity Logs Carts section: https://www.virtualsheetmusic.com/cgi-bin/access/logs.php?tab=carts In any case, I found your purchased accompaniment video for the Saint-Saens' Swan. If you like, I can send your receipt number via email as well as your retrieval link. Please, let me know if you'd like me to do that. Thank you again. All the best, lopirus * VSM MEMBER * on October 5, 2020 @1:07 am PST
Dear Sir,
Please send my receipt number as well as my retrieval link via email suripolipad@gmail.com. Thank you so much for your kind attention to the matter. Best Regard Suripol Fabrizio Ferrari - moderator and CEO, on October 5, 2020 @8:17 am PST
Of course, I just sent you an email with your retrieval link and receipt number inside. Please, let me know if you need any further help.
All the best, lopirus * VSM MEMBER * on October 6, 2020 @2:21 am PST
Thank you so much, it's been a great help.
Best Regard Jill Macgillivray on August 19, 2020 @6:08 am PST
Is the cost of membership in US currency? or Australian Dollars?
Fabrizio Ferrari - moderator and CEO, on August 19, 2020 @8:36 am PST
Hello Jill and thank you for your inquiry.
All prices on VSM are in US dollars. The cost of the Membership is of $37.75 US dollars, which, with the current exchange rate, is equivalent to $52.18 AU dollars. Please, let me know if you have any further questions. We look forward to having you among our passionate Members! All the best, Display more comments... (2 more)
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