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Questions or Comments:

MME CELINE BRODBECK * VSM MEMBER * on March 12, 2024 @1:19 am PST
Bonjour
J'ai payé un abonnement de 10$ hier pour un accès limité et aujourd'hui je n'arrive pas à télécharger entièrement des partitions.
A quoi correspond l'abonnement que j'ai payé alors?
Merci
Céline BRODBECK
reply
Fabrizio Ferrari - moderator and CEO, on March 12, 2024 @7:40 am PST
Bonjour Céline et merci pour votre demande. S'il vous plaît, pardonnez-moi si j'utilise ici une traduction automatique, nous sommes une entreprise américaine et n'assistons généralement pas nos clients dans des langues différentes du français.

Dans tous les cas, votre adhésion achetée à prix réduit vous donne accès gratuitement aux éditions complètes de partitions virtuelles, ainsi que des réductions exclusives sur le reste du répertoire. Et beaucoup plus. Vous pouvez en savoir plus sur notre adhésion à partir des pages ci-dessous :

https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


N'hésitez pas à me faire savoir si vous avez d'autres questions ou préoccupations. Si vous constatez que l'adhésion ne répond pas à vos besoins, nous serons heureux de la clôturer et de vous rembourser.

Sincèrement,
fredrik levin * REGISTERED USER * on March 6, 2024 @8:04 am PST
Hello,

I tried to pay for one sng on your website, but I got an e-mail I payed for a membership. I do not want to became a member. Can you please close my membership asap.
Thank you.
Fredrik Levin
(Frippe.levin@gmail.com)
reply
Fabrizio Ferrari - moderator and CEO, on March 6, 2024 @12:24 pm PST
Sure thing Fredrik, our customer support manager Julie will reach out to you as soon as possible about that. I see you purchased an item with a discounted price for Members only, though, so it is possible your refund will not include the discounted part.

All the best,
Samira * VSM MEMBER * on February 22, 2024 @1:43 pm PST
I was charged €9,99 twice on february 18th on my paypal account, but i didn’t order anything?
This is the transaction number: 5XA99348RT744535X

One was refunded, but what is the charge for?
reply
Fabrizio Ferrari - moderator and CEO, on February 22, 2024 @6:22 pm PST
I am sorry about that Samira. We haven't recorded any purchases from you during that time unless you used a different email address. May that be the case? Otherwise, please send us a screenshot of such charges via email us so we can further investigate:

support@virtualsheetmusic.com

We'll be happy to assist you in a more private way.

All the best,
Sandra * VSM MEMBER * on February 4, 2024 @3:51 pm PST
I paid for a memembership but then got charged the full amount for my first selection. I thought it would automatically apply the discount.
reply
Fabrizio Ferrari - moderator and CEO, on February 5, 2024 @7:52 am PST
I am sorry about that, Sandra; that should have been if you were logged in to the application with your new Membership. Was that the case? Please let me know.

In the meantime, you can ask for a full refund at Apple for your single-piece transaction. Unfortunately, we are unable to give you a refund; only Apple can. Please let me know if you need any help with that.

All the best,
Ann * REGISTERED USER * on January 6, 2024 @9:28 am PST
I ordered the Super Mario brothers piano music but couldn't download it. They charged me. I want the music or cancel. Please help!
Thank you.
reply
Fabrizio Ferrari - moderator and CEO, on January 6, 2024 @9:42 am PST
Hello Ann and thank you for your reported issue.

I am sorry about that, it looks like the title you purchased has issues from the Alfred side (what you bought is an Alfred edition and they handle the digital delivery of the music for us).

I'll proceed with refunding your purchase, and I'll find out from Alfred if I can have the PDF file of it. In case, I'll send it to you by email anyway.

Thank you for your patience and for your provided feedback.

All the best,
Yael Zonana on November 6, 2023 @5:45 pm PST
i attempted to purchase the “idontwannabeyouanymore” piano sheet music and it took only 2 dollars, not the full amount, out of my accounts but didn’t give me the sheet music
reply
Fabrizio Ferrari - moderator and CEO, on November 7, 2023 @7:17 am PST
I am sorry about that Yael, personally I see just two declined transactions in our database in your name. Since this conversation may include personal information, I am going to forward your inquiry to our customer support manager Julie, who will get in touch with you via email.

Please, let me know if you have any further questions or concerns.

All the best,
Corinne N Potter * VSM MEMBER * on October 13, 2023 @6:41 am PST
Where is my download? I placed an order earlier today plus the year subscription, and paid by VISA.
reply
Fabrizio Ferrari - moderator and CEO, on October 13, 2023 @7:42 am PST
I am sorry about that Corinne. You should have been able to download your music right after your purchase.

We also sent you a "Thank you for your purchase" email with instructions on retrieving your music. Did you get that email? Please, let me know.

Otherwise, please, contact our support team from the page below, they'll be happy to help you out in a more "private" manner:

https://www.virtualsheetmusic.com/EMail.html

Thank you.

All the best,
Kenneth Fitt * VSM MEMBER * on July 31, 2023 @4:54 am PST
I do not wish to continue with a subscription
Ken Fitt
reply
Fabrizio Ferrari - moderator and CEO, on July 31, 2023 @11:15 am PST
Hello Kenneth and thank you for your inquiry.

I see your Membership is expired on June 12. Therefore there's no action required to renew your subscription unless you want to.

If instead, you are asking to completely your account on VSM, please, let me know, and I'll proceed with that. But in that case, you won't be able to renew at the discounted rate of only $25.99 whenever you'd like to.

Please, let me know how you'd like to proceed.

All the best,
Sam * REGISTERED USER * on June 26, 2023 @7:07 am PST
I bought the years membership in January , didn’t play for a few months now it’s telling me to pay again. Can you check my account status please?
reply
Fabrizio Ferrari - moderator and CEO, on June 26, 2023 @9:09 am PST
Hello Sam and thank you for your inquiry.

I see you have a free account with us, I see no Membership associated to your email. Could you please get in touch with us via email to:

support@virtualsheetmusic.com

And send any documentation over, such as any communications you may have received from us about your mentioned membership. We'll be very happy to assist you in a more private manner.

All the best,
Gordon * REGISTERED USER * on May 3, 2023 @12:51 pm PST
I have not found out how I can print my music I ordered and paid for with pay pal. When I try to proceed it keeps telling me to repay.
reply
Fabrizio Ferrari - moderator and CEO, on May 3, 2023 @6:09 pm PST
I am sorry about that Gordon. Did you receive the email we sent you upon your purchase? That email includes a link you can use to retrieve your music at any time.

Also, if you are logged in, you can find all your purchases inside your "Orders" panel:

https://www.virtualsheetmusic.com/cgi-bin/access/logs.php?tab=orders

Once there, you can retrieve your music by clicking the "Retrieve it!" orange button.

I hope this helps! Please, let me know if you have any further questions or concerns.

All the best,
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