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Questions or Comments:

Joyce Williams * VSM MEMBER * on March 5, 2024 @11:13 am PST
How can I pay in British currency, I live in the UK.
reply
Fabrizio Ferrari - moderator and CEO, on March 5, 2024 @12:27 pm PST
Hello Joyce, and thank you for your inquiry.

Well, you shouldn't worry about that because your credit card company will automatically convert your payment to the current US dollar/UK pound exchange rate as soon as your payment is authorized.

If you'd like to know how much our prices are in UK pounds, you can use this Google converter:

https://www.google.com/search?q=us%24+to+uk+sterling+conversion


I hope this helps!

Please let me know if you have any further questions or concerns.

All the best,
Anne Fey * VSM MEMBER * on February 15, 2024 @4:03 pm PST
How can I change size of page?
reply
Fabrizio Ferrari - moderator and CEO, on February 15, 2024 @9:23 pm PST
Hello Anne and thank you for your inquiry.

Are you asking about enlarging the print out of a PDF file or of the music printed directly from the web browser? If so, you should be able to control that in the Print dialog window. You should look for something like "zoom" or "print size."

If that doesn't work for you, please let me know exactly where you are trying to enlarge your page so I can better help you.

All the best,
April on September 26, 2023 @7:14 pm PST
I downloaded the wrong song. How do I fix that.
reply
Fabrizio Ferrari - moderator and CEO, on September 26, 2023 @8:36 pm PST
I am sorry about that April.

No worries, just contact our support team from this page:

https://www.virtualsheetmusic.com/EMail.html

They'll be able to help you out Winky Face

Please, let me know if you have any further questions or concerns.

All the best,
Arkie Koehl * VSM MEMBER * on July 25, 2023 @12:37 pm PST
If you cannot deliver on the "in C" promise, please cancel the payment I just made to you.
reply
Fabrizio Ferrari - moderator and CEO, on July 25, 2023 @2:34 pm PST
Hello Arkie. I just replied to your first inquiry below. Please, let me know how you'd like to proceed.

All the best,
Arkie Koehl * VSM MEMBER * on July 25, 2023 @12:35 pm PST
I downloaded a song in response to your "*(in C)" note. The PDF is in G. What's wrong?????
reply
Fabrizio Ferrari - moderator and CEO, on July 25, 2023 @2:34 pm PST
Hello Arkie and thank you for your purchase.

I am sorry for any misunderstanding, but what we meant in the title is that that piece is for "instruments in C," we weren't meaning that the music is in the C key.

If you like, I'll be happy to give you a full refund for your purchased piece. Would you like to keep the Membership included? Please, let me know.

I look forward to hearing from you.

All the best,
kworel * VSM MEMBER * on June 28, 2023 @11:00 am PST
reply
Fabrizio Ferrari - moderator and CEO, on June 28, 2023 @8:33 pm PST
Thank you for reporting that, unfortunately, tat's a Hal Leonard item and that's the way they have provided the preview of it. We'll see if we can fix it in some way. It is clear though that music must be printed in landscape orientation.

Please, let me know if you have any further questions or concerns.

All the best,
Mary K Didde-Esteban * VSM MEMBER * on June 24, 2023 @2:24 pm PST
I just checked MusicNotes. The complete music is available.
reply
Fabrizio Ferrari - moderator and CEO, on June 24, 2023 @9:34 pm PST
I am sorry again Mary, but I don't understand what music you are referring to. Please, let me know.

Thank you.
Mary K Didde-Esteban * VSM MEMBER * on June 24, 2023 @2:20 pm PST
The sheet music is incomplete compared to the Movie and also other sites on the internet. I am very disappointed. Even a play along is complete on youtube. I want to purchase this but it will have to be another site. I just signed for a Subscription. Please refund my money.
reply
Fabrizio Ferrari - moderator and CEO, on June 24, 2023 @9:33 pm PST
Hello Mary and thank you for your comment here.

Could you please tell me what music are you talking about? I'll be happy to help you.

About your Membership, please, contact us at:

support@virtualsheetmusic.com

Or by following the link below:

https://www.virtualsheetmusic.com/EMail.html


All the best,
susan vasques * REGISTERED USER * on March 29, 2023 @7:51 am PST
Can I transpose music to a more appropriate key? Does membership include free downloads?
reply
Fabrizio Ferrari - moderator and CEO, on March 29, 2023 @8:58 am PST
Hi Susan and thank you for your inquiry.

You can transpose all music marked as "interactive." You can filter items in your searches by checking that filter under the left column of the search or browsing pages. That's also specified inside any item's page, like this one:

https://www.virtualsheetmusic.com/score/PanisAngelicusBQuartet.html


Members can enjoy free access to all VSM digital editions:

https://www.virtualsheetmusic.com/se/vsm

As explained on this page:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


Please, let me know if you have any further questions.

All the best,
James Ridenour * VSM MEMBER * on February 2, 2023 @10:25 am PST
Trying to reset my password. I get as far as a message to check my email for further instructions. When I do it says, " click on." Well click on what?
reply
Fabrizio Ferrari - moderator and CEO, on February 2, 2023 @12:34 pm PST
Hello James and thank you for your inquiry. I am sorry about that, and I'll try to help you.

I am not sure to have understood where exactly you have problems, but from what I see, the emails we sent you for resetting your password have been sent successfully. Did you receive them? If so, could you see the link inside those emails to reset your password? If so, what happens after that? Or where are you having problems exactly?

I look forward to hearing from you.

Thank you again.

All the best,
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