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Questions or Comments:

Melvina * VSM MEMBER * on February 16, 2023 @11:49 am PST
I have purchased a few selections and I cant find them and I cant print them because VSM wants me wants me to purchase again?
reply
Fabrizio Ferrari - moderator and CEO, on February 16, 2023 @12:06 pm PST
Hi Melvina and thank you for your inquiry.

Of course not, if you have already purchased your music, you can retrieve it easily from your orders page below:

https://www.virtualsheetmusic.com/cgi-bin/access/logs.php?tab=orders


Please, let me know if you have any further questions or concerns.

All the best,
Ronald v nation * VSM MEMBER * on February 8, 2023 @4:07 pm PST
I sent this to my friends computer. She got it but we couldn’t print it??
reply
Fabrizio Ferrari - moderator and CEO, on February 9, 2023 @7:37 am PST
Hello Ronald and thank you for your inquiry. Are you referring to "Soon It's Gonna Rain" you recently purchased? Please, let me know.

If the problem is that you went out of available prints, we can authorize more prints for that title.

I look forward to hearing from you.

All the best,
Robert Parker on December 22, 2022 @6:34 pm PST
How do I access the music I requested?
reply
Fabrizio Ferrari - moderator and CEO, on December 22, 2022 @6:42 pm PST
Hi Robert.

Are you asking how to retrieve the music you ordered a few weeks ago? If so, you have two options.

The first option is to use the link we sent you in the "Thank you" email we sent you right after your purchase.

The second option is to register for a free account from this page:

https://www.virtualsheetmusic.com/cgi-bin/access/add.html?free=1

Make sure to use the same email you used when you purchased your music. Once you have opened an account, you'll be able to retrieve any order from it.

I hope this helps!

Please, let me know if you have any further questions or concerns. You can also contact us via email for a more "private" conversation:

https://www.virtualsheetmusic.com/EMail.html


All the best,
James Orenstein on December 13, 2022 @6:58 am PST
Do you have any free trial offers to check out the subscription?
reply
Fabrizio Ferrari - moderator and CEO, on December 13, 2022 @7:43 am PST
I am afraid we don't James. But if you are not satisfied and would like a refund, we offer a 90-days money-back guarantee on that. So, that's basically like a "free trial."

Please, let me know if you have any further questions.

We look forward to having you as a Member!

All the best,
Deborah * VSM MEMBER * on December 2, 2022 @4:24 pm PST
How do I print free music? I paid for a membership but only see the option to purchase.
reply
Fabrizio Ferrari - moderator and CEO, on December 2, 2022 @5:36 pm PST
Dear Deborah, that depends by the items you want to access. Everything is explained on this page:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

I see you already purchased two discounted items on November 30th. Please, let me know if you have further questions or concerns.

All the best,
Deborah * VSM MEMBER * on December 2, 2022 @4:21 pm PST
I paid to become a member because I thought I read that I could get music free with a paid membership. Is that not true?
reply
Fabrizio Ferrari - moderator and CEO, on December 2, 2022 @5:35 pm PST
Hello Deborah and thank you for your recent Membership.

As a Member you can access all Virtual Sheet Music editions for free, plus the rest of the repertoire by Hal Leonard, Alfred, and Schott at exclusive discounts.

This page explains all the benefits of the Membership:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


Please, let me know if you have any further questions or concerns. If you see the Membership not working for you, I'll be happy to close it and give you a full refund for it. Keep in mind, though, that I see you have already purchased two discounted items on November 30th. Therefore, we'll have to detract the discounted amount from your Membership refund if you wish to have your money back.

All the best,
Gael Betts Helander on November 5, 2022 @2:30 pm PST
I purchased TWO pieces. Only the first one seems to be available to print... How do I get to the second song I purchased?
reply
Fabrizio Ferrari - moderator and CEO, on November 6, 2022 @8:04 am PST
Hi Gael and thank you for your inquiry and recent purchase.

You can retrieve your sheet music by following the retrieval link we gave you inside your electronic receipt or "Thank you" email.

I am going to send you an email with details about that.

Please, let me know if you have any further questions or concerns.

All the best,
Cecil M Garrow * VSM MEMBER * on November 4, 2022 @9:17 am PST
How do I set up password?
reply
Fabrizio Ferrari - moderator and CEO, on November 4, 2022 @1:09 pm PST
Hi Cecil and thank you for your inquiry.

Of course, you can update your password from your Control Panel:

https://www.virtualsheetmusic.com/panel/

Once there, just click on the "Update Your Profile" button to update your password and the rest of your information if you like.

Please, let me know if you have any further questions or concerns.

All the best,
Gemma * VSM MEMBER * on June 11, 2022 @2:00 am PST
I just wonder if I get it right Fabrizio, .. I bought music sheet, then it prompted to me apply for membership which I did to have free music sheets as what I understood. Did I get it right? Because when I want to download another music sheet , it prompted me to buy.
Do I have free music sheet if I become member?
reply
Fabrizio Ferrari - moderator and CEO, on June 11, 2022 @7:53 am PST
Hello Gemma and thank you for your recent Membership.

With a Membership, you can access for free all Virtual Sheet Music editions, and all other editions such as Hal Leonard's, Alfred's, and Schott's with special discounts for Members.

You can learn more about the Membership benefits from this page:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


I hope that clarifies everything. Please, let me know if you have any further questions. I really hope you will enjoy your Membership!

All the best,
Kirsten Hansen on February 28, 2022 @6:35 am PST
Please send me the note for this order:

CC-xxxxxxx
reply
Fabrizio Ferrari - moderator and CEO, on February 28, 2022 @7:06 am PST
Hello Kirsten and thank you for your inquiry.

We sent you an email with instructions to retrieve your purchased sheet music. Please, let me know if you haven't received it.

In any case, you can retrieve your music at any time from the following page:

https://www.virtualsheetmusic.com/downloads/retrieval.html

Please, let me know if you need any further help.

All the best,
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