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Public Questions or Comments
Questions or Comments: Cindy * VSM MEMBER * on March 9, 2025 @12:46 pm PST
I purchased an airturn PED 500 from you, and it is not working. It turns on, it’s charged, but it won’t turn any pages. I downloaded the apps for Virtual Sheet Music and for the Airturn, added the Airturn to my bluetooth, nothing works. Very frustrating. I would appreciate some help.
 Fabrizio Ferrari - moderator and CEO, on March 9, 2025 @9:21 pm PST
I am sorry about that Cindy. I'll be happy to help you.
If you want to use it with our app, you can try to follow the instructions I give in the video below: https://youtu.be/AaeCUKJPBcM?t=318 Please let me know if that works for you. If it doesn't, please let me know precisely after what step it is not working so I can understand where to focus the troubleshooting. I look forward to hearing from you. All the best, Margaret * REGISTERED USER * on February 5, 2025 @3:26 pm PST
Why is second side printing upside down
vagn gerhard * REGISTERED USER * on October 26, 2024 @4:05 am PST
i have just paid for trompet solo dvorak largo.
But how can i get it to print out Fabrizio Ferrari - moderator and CEO, on October 26, 2024 @9:11 am PST
Hello Vagn and thank you for your inquiry and recent purchase.
Well, if you get back to your purchased music's page, you can either click the printer button at the top-right of the shown music or download your music as a PDF file by clicking the blue button at the bottom of the music, and then print it from the downloaded PDF file. Please let me know if you need any help with that; I'll be happy to give you step-by-step instructions. Robert W * VSM MEMBER * on October 15, 2024 @5:00 pm PST
You provided a very good critique recently on the best notepads to use for reading digital music.
Please send me the link to this article, since I am interested in purchasing a notepad and digital music from Virtual sheet music. Thank you, Robert W. Francie Fabrizio Ferrari - moderator and CEO, on October 15, 2024 @5:53 pm PST
Hello Robert and thank you for reaching out.
I guess you are referring to this video of mine: https://www.virtualsheetmusic.com/experts/fabrizio/tablets-for-sheet-music/ Please let me know if you meant something else and if you have any questions or need more specific help. Thank you for your kind words! Robert W. Francis * VSM MEMBER * on October 15, 2024 @7:01 pm PST
Yes, Mr. Ferrari.
Thank you and appreciate your timely response. Robert Susan J. Galeckas * VSM MEMBER * on August 16, 2024 @2:06 am PST
I am already a member and do not want to pay twice. How do I proceed.
Joyce Williams * VSM MEMBER * on March 5, 2024 @11:13 am PST
How can I pay in British currency, I live in the UK.
Fabrizio Ferrari - moderator and CEO, on March 5, 2024 @12:27 pm PST
Hello Joyce, and thank you for your inquiry.
Well, you shouldn't worry about that because your credit card company will automatically convert your payment to the current US dollar/UK pound exchange rate as soon as your payment is authorized. If you'd like to know how much our prices are in UK pounds, you can use this Google converter: https://www.google.com/search?q=us%24+to+uk+sterling+conversion I hope this helps! Please let me know if you have any further questions or concerns. All the best, Anne Fey * VSM MEMBER * on February 15, 2024 @4:03 pm PST
How can I change size of page?
Fabrizio Ferrari - moderator and CEO, on February 15, 2024 @9:23 pm PST
Hello Anne and thank you for your inquiry.
Are you asking about enlarging the print out of a PDF file or of the music printed directly from the web browser? If so, you should be able to control that in the Print dialog window. You should look for something like "zoom" or "print size." If that doesn't work for you, please let me know exactly where you are trying to enlarge your page so I can better help you. All the best, April on September 26, 2023 @7:14 pm PST
I downloaded the wrong song. How do I fix that.
Fabrizio Ferrari - moderator and CEO, on September 26, 2023 @8:36 pm PST
I am sorry about that April.
No worries, just contact our support team from this page: https://www.virtualsheetmusic.com/EMail.html They'll be able to help you out  Please, let me know if you have any further questions or concerns. All the best, Arkie Koehl * VSM MEMBER * on July 25, 2023 @12:37 pm PST
If you cannot deliver on the "in C" promise, please cancel the payment I just made to you.
Arkie Koehl * VSM MEMBER * on July 25, 2023 @12:35 pm PST
I downloaded a song in response to your "*(in C)" note. The PDF is in G. What's wrong?????
Fabrizio Ferrari - moderator and CEO, on July 25, 2023 @2:34 pm PST
Hello Arkie and thank you for your purchase.
I am sorry for any misunderstanding, but what we meant in the title is that that piece is for "instruments in C," we weren't meaning that the music is in the C key. If you like, I'll be happy to give you a full refund for your purchased piece. Would you like to keep the Membership included? Please, let me know. I look forward to hearing from you. All the best, Display more comments... (54 more)
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