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Questions or Comments:

Johnny * VSM MEMBER * on March 27, 2025 @7:25 pm PST
Can you change keys?
reply
Fabrizio Ferrari - moderator and CEO, on March 28, 2025 @8:02 am PST
Hi Johnny, and thank you for your inquiry.

Yes, you can do that with all the music marked as "interactive." If you have any doubts, please let me know the title of the piece you are interested in. Even better, give me the link to it so I can definitively confirm that and tell you how it works. The way to transpose the music varies accordingly to the publisher.

I look forward to hearing from you.
Sarah Mora * VSM MEMBER * on February 7, 2025 @8:14 am PST
How do I order music
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Fabrizio Ferrari - moderator and CEO, on February 7, 2025 @8:48 am PST
Hello Sarah and thank you for your inquiry.

Well, you can browse our website, add any item you'd like to order to your shopping cart, and then proceed to the checkout. VSM editions are free for Members, so you can avoid the checkout process altogether for those items (unless you want to download multiple files as a single .zip file).

Please let me know if you have any further questions or concerns.

All the best,
Stephen Stern * REGISTERED USER * on December 1, 2024 @9:21 am PST
I just signed up for a membership, I thought I would get free downloads. What do I get for a membership and how does it work?
reply
Fabrizio Ferrari - moderator and CEO, on December 1, 2024 @1:24 pm PST
Hi Stephen and thank you for your inquiry.

A Membership gives you free downloads of the VSM repertoire (VSM digital editions and related audio files) plus other publishers' repertoire with special discounts as explained on these pages that you should have seen before joining:

https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

Please let me know if you have any further questions or concerns. If the Membership doesn't meet your needs, you can always ask for a refund.

All the best,
Melvina * VSM MEMBER * on February 16, 2023 @11:49 am PST
I have purchased a few selections and I cant find them and I cant print them because VSM wants me wants me to purchase again?
reply
Fabrizio Ferrari - moderator and CEO, on February 16, 2023 @12:06 pm PST
Hi Melvina and thank you for your inquiry.

Of course not, if you have already purchased your music, you can retrieve it easily from your orders page below:

https://www.virtualsheetmusic.com/cgi-bin/access/logs.php?tab=orders


Please, let me know if you have any further questions or concerns.

All the best,
Ronald v nation * VSM MEMBER * on February 8, 2023 @4:07 pm PST
I sent this to my friends computer. She got it but we couldn’t print it??
reply
Fabrizio Ferrari - moderator and CEO, on February 9, 2023 @7:37 am PST
Hello Ronald and thank you for your inquiry. Are you referring to "Soon It's Gonna Rain" you recently purchased? Please, let me know.

If the problem is that you went out of available prints, we can authorize more prints for that title.

I look forward to hearing from you.

All the best,
Robert Parker on December 22, 2022 @6:34 pm PST
How do I access the music I requested?
reply
Fabrizio Ferrari - moderator and CEO, on December 22, 2022 @6:42 pm PST
Hi Robert.

Are you asking how to retrieve the music you ordered a few weeks ago? If so, you have two options.

The first option is to use the link we sent you in the "Thank you" email we sent you right after your purchase.

The second option is to register for a free account from this page:

https://www.virtualsheetmusic.com/cgi-bin/access/add.html?free=1

Make sure to use the same email you used when you purchased your music. Once you have opened an account, you'll be able to retrieve any order from it.

I hope this helps!

Please, let me know if you have any further questions or concerns. You can also contact us via email for a more "private" conversation:

https://www.virtualsheetmusic.com/EMail.html


All the best,
James Orenstein on December 13, 2022 @6:58 am PST
Do you have any free trial offers to check out the subscription?
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Fabrizio Ferrari - moderator and CEO, on December 13, 2022 @7:43 am PST
I am afraid we don't James. But if you are not satisfied and would like a refund, we offer a 90-days money-back guarantee on that. So, that's basically like a "free trial."

Please, let me know if you have any further questions.

We look forward to having you as a Member!

All the best,
Deborah * VSM MEMBER * on December 2, 2022 @4:24 pm PST
How do I print free music? I paid for a membership but only see the option to purchase.
reply
Fabrizio Ferrari - moderator and CEO, on December 2, 2022 @5:36 pm PST
Dear Deborah, that depends by the items you want to access. Everything is explained on this page:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html

I see you already purchased two discounted items on November 30th. Please, let me know if you have further questions or concerns.

All the best,
Deborah * VSM MEMBER * on December 2, 2022 @4:21 pm PST
I paid to become a member because I thought I read that I could get music free with a paid membership. Is that not true?
reply
Fabrizio Ferrari - moderator and CEO, on December 2, 2022 @5:35 pm PST
Hello Deborah and thank you for your recent Membership.

As a Member you can access all Virtual Sheet Music editions for free, plus the rest of the repertoire by Hal Leonard, Alfred, and Schott at exclusive discounts.

This page explains all the benefits of the Membership:

https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


Please, let me know if you have any further questions or concerns. If you see the Membership not working for you, I'll be happy to close it and give you a full refund for it. Keep in mind, though, that I see you have already purchased two discounted items on November 30th. Therefore, we'll have to detract the discounted amount from your Membership refund if you wish to have your money back.

All the best,
Gael Betts Helander on November 5, 2022 @2:30 pm PST
I purchased TWO pieces. Only the first one seems to be available to print... How do I get to the second song I purchased?
reply
Fabrizio Ferrari - moderator and CEO, on November 6, 2022 @8:04 am PST
Hi Gael and thank you for your inquiry and recent purchase.

You can retrieve your sheet music by following the retrieval link we gave you inside your electronic receipt or "Thank you" email.

I am going to send you an email with details about that.

Please, let me know if you have any further questions or concerns.

All the best,
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