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What kind of support does Virtual Sheet Music offer?Virtual Sheet Music provides complete customer support, regardless of whether one has purchased sheet music or not. Members in particular can benefit from our fast priority support. Last Updated: August 3, 2015 @ 2:02 pm PST IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments: Cristela on February 18, 2021 @6:45 pm PST
Ca someone download & print sheet music or is it only one option. Also I do not see all the music I purchased on activity log
Thanks  Fabrizio Ferrari - moderator and CEO, on February 19, 2021 @9:03 am PST
Hi Cristela and thank you for your inquiry.
Most of the music on VSM is available for download besides print, the only exception is the Alfred repertoire which at the moment is available only for print (there are not downloadable files in their repertoire). As for your purchased music not appearing in your activity log, did you purchase it with a different email than your Membership's? Please, let me know, that may be why. I look forward to hearing from you. Thank you again. All the best, Rosemary Hughson * VSM MEMBER * on July 7, 2018 @1:39 am PST
I can't find the song i downloaded
Fabrizio Ferrari - moderator and CEO, on July 7, 2018 @9:01 am PST
I am sorry about that Rosemary.
When you purchased your music, we sent you an email with instructions to retrieve your music. In case you missed it, you can retrieve your music by starting from the page below: https://www.virtualsheetmusic.com/downloads/retrieval.html And then entering your receipt number. If you missed that information as well, please, contact us via email at: support@virtualsheetmusic.com We'll get back to you right away with instructions to retrieve your music. Thank you. |
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