Can Virtual Sheet Music issue a refund?


Certainly. Virtual Sheet Music can refund any purchase to his customers. Conforming to the new Visa/MasterCard regulations, the refund period is limited to 90 days after purchase. If you need a refund, please contact us from the E-Mail Us page with your Order/Receipt Number and the date of your purchase. We will be happy to satisfy all your needs!

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Charles B. Davis, Ph.D * VSM MEMBER * on October 7, 2023 @8:43 am PST
If I ordered a song by mistake, can I "return" it?
reply
Fabrizio Ferrari - moderator and CEO, on October 7, 2023 @10:59 am PST
Of course Charles, we can just refund it Winky Face

Please contact us from the page:

https://www.virtualsheetmusic.com/EMail.html

Or by sending an email to:

support@virtualsheetmusic.com


We'll be happy to assist you there.

Please, let me know if you have any further questions or concerns.

All the best,
Kay Kierspe on May 19, 2022 @6:10 am PST
I would like to requested a refund for my membership please. When can I expect to see the refund?
Please unsubscribe me
reply
Fabrizio Ferrari - moderator and CEO, on May 19, 2022 @7:55 am PST
Hello Kay and thank you for your inquiry.

I can't actually find your email address in our Member's database.

Please, contact us via email for more personalized assistance on this issue (anything posted here is publicly visible):

support@virtualsheetmusic.com


We look forward to assisting you.

All the best,
Calvin on April 12, 2022 @1:18 pm PST
Hi, I would like to request a refund for my membership. I'm sorry for any inconvenience caused.
Date: April 13, 2022
Order: CC-xxxx
reply
Fabrizio Ferrari - moderator and CEO, on April 12, 2022 @1:33 pm PST
Not a problem Calvin, our customer support manager Julie will get in touch with you via email about your request.

All the best,
hyorin on January 2, 2021 @10:54 pm PST
멤버십에 대한 환불을 받을 수 있나요? 실수로 멤버십 결제를 했습니다. 정말 죄송합니다... (나는 번역기를 사용하고, 당신이 이해하지 못하는 경우 죄송합니다) 감사합니다. Date: January 2, 2021
Order: PP-833952694
Product paid: Membership
Total price paid: $37.75
reply
Fabrizio Ferrari - moderator and CEO, on January 3, 2021 @11:40 am PST
Of course, we'll process your refund right away. We'll send you a confirmation via email.

I am sorry for the inconvenience!

All the best,
hyorin on January 3, 2021 @3:33 pm PST
Thank you so much! I received a confirmation. However, of the $37.75, only $31.25 was refunded. Why is that? Please tell me. Sorry and thank you.
Fabrizio Ferrari - moderator and CEO, on January 4, 2021 @6:47 am PST
Dear Hyorin you are most welcome!

As our customer support manager Julie explained to you by email, the piece you bought after your Membership was discounted because of your Membership. By refunding and canceling your Membership, we had to add the difference of the discount applied to that single piece.

Please, let me know if you have any further questions.

All the best,
MJ on December 8, 2020 @1:44 am PST
There was a mistake in the membership's purchase. I'll ask for a refund. I haven't bought or opened the file yet.
Mistake = Language error of understanding. I didn't know it was a 1 year membership purchase.
reply
Fabrizio Ferrari - moderator and CEO, on December 8, 2020 @8:26 am PST
I am sorry about that MJ. Our customer support manager Julie will get in touch with you soon via email about your Membership closure and refund.

Please, let me know if you have any further questions or requests.

All the best,
JUNHEE LEE on February 23, 2020 @6:34 am PST
There is a mistake in the purchase, so I ask for a refund.
I haven't opened the file yet.
Date: February 23, 2020
Order: CC-218724905
I'm very sorry.
reply
Fabrizio Ferrari - moderator and CEO, on February 23, 2020 @10:48 am PST
I am sorry to hear that JUNHEE, could you please tell me more about your mentioned "mistake"? That'll help me to understand how to help you.

I look forward to hearing from you.

All the best,
JUNHEE LEE on February 23, 2020 @7:46 pm PST
I did not know that my team member bought the same sheet music and I made the mistake of buying it. I'm sorry
Fabrizio Ferrari - moderator and CEO, on February 24, 2020 @6:32 am PST
Now I understand JUNHEE, thank you for bearing with me. And I am sorry about what you have described!

I have proceeded to refund your purchase in full.

Please, let me know if you have any further questions.

All the best,
JUNHEE LEE on February 24, 2020 @8:50 am PST
Thank you.
I'll visit you again next time.
Good luck to you.
Fabrizio Ferrari - moderator and CEO, on February 24, 2020 @9:13 am PST
Sounds great! Thank you again and good luck to you too )

All the best,
Joanne Richards * VSM MEMBER * on August 24, 2018 @4:37 pm PST
I want my membership cancelled and I want a refund.
reply
Fabrizio Ferrari - moderator and CEO, on August 25, 2018 @11:20 am PST
Dear Joanne, thank you for your posting and request.

Actually your Membership expired on January 15, 2018, therefore it is no longer active since then.

If instead your are requesting to have your account on VSM completely deleted, I can help you with that.

Please, let me know if I can help you any further.

Sincerely,
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